Shipping Policy

How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
• After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

What is the range of locations to which Rizelle ships their products?

rizzelle does not ship internationally currently.

My order has been shipped. Now how can I track it?

After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24-48 hours of the confirmation, you can then check the status of your package through the ‘Track’ button on the ‘My Orders’ section. You can also choose to receive your order updates on WhatsApp.

What is the estimated delivery time?

We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)

• Though we keep most of our catalog in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products.
• While we are trying our best to avoid this situation, these products might delay your order.
• If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.

Are there any shipping charges applicable on my order?

• We have standard shipping charges for most addresses.
• We offer free shipping on orders above ₹3,000 
• We are currently not accepting Cash On Delivery.

Does rizzelle ship outside India?

rizzelle does not ship internationally currently.

How do cancellations and refunds work? 

We only accept cancellation of the order before the order is shipped. Order will be deemed to be shipped when an email regarding the dispatch of shipment has been sent to your email ID registered with us. Any cancellation request made by you after shipping will be declined by us.

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at [email protected]

In such cases, the order will be canceled, and the money will be refunded to you within three business days after the cancellation request is duly processed by us.

Please expect your order to take approximately 7-10 business days to arrive based on your pincode. We are not liable for any delays that occur on behalf of our courier partners. If you have not received your order please write to our customer support team at [email protected] 

For more information please refer to our Cancellation & Return Policy.