Frequently Asked Questions (FAQ)

1. What is rizzelle?
rizzelle is your personal gateway to the world’s most sought-after skincare! We’re a women-led brand, proudly curating the best international skincare products and delivering them to your doorstep. Starting with Korean skincare, we’re on a mission to bring beauty treasures from all over the globe, tailored for you and your local environment. Join us on this radiant journey, follow us  on our instagram!

2. What makes rizzelle products special?
At rizzelle, we don’t just sell skincare—we curate it with love! Every product is tested by our team to ensure it meets our high standards of transparency, sustainability, and effectiveness. Whether you’re dealing with dry skin or looking for the perfect glow, we’ve got a product for you!

3. How do I place an order on rizzelle?
Ordering with rizzelle is as easy as glowing skin! Simply browse through our collection, add your favorite products to your cart, and head to checkout. Enter your details, choose your payment method, and voila! Your skincare goodies are on their way.

4. What payment methods do you accept?
We like to keep it flexible! We accept all major credit and debit cards, net banking, UPI, and digital wallets. Our payments are processed securely via Razorpay, ensuring a smooth and safe transaction every time.

5. How long does shipping take?
We typically dispatch your orders within 1-4 business days. Your skincare essentials will reach you within 7-10 business days, depending on your location. But don’t worry, we’ll keep you updated every step of the way with a tracking link. Need it sooner? Drop us a message, and we’ll see what magic we can work!

6. Are there any shipping charges?
We offer free shipping on orders above ₹2999. For smaller orders, standard shipping rates apply, which will be calculated at checkout. Unfortunately, we’re not offering international shipping or Cash on Delivery (COD) right now, but stay tuned as we expand!

7. Can I cancel or modify my order?
Changed your mind? No worries! You can cancel your order as long as it hasn’t been shipped yet. Once shipped, cancellations won’t be possible. To cancel, simply contact us at [email protected], and we’ll take care of it!

8. What is your return policy?
We get it, sometimes things don’t go as planned. We accept returns only for damaged or defective products. Just send us a complete unboxing video within 48 hours of receiving your order, and we’ll arrange for a pickup and a refund or replacement (whichever you prefer!).

9. How do I request a return or replacement?
It’s easy! Drop us an email at [email protected] within 48 hours of receiving your order, with your order ID, a video of the unboxing, and images of the damaged product. We’ll handle the rest!

10. Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive a tracking link via email and SMS. You can also track your order directly from the ‘My Orders’ section on our website. Want updates on WhatsApp? We’ve got you covered there too!

11. What if I received the wrong product?
Oops, we’re human too! If we sent you the wrong product, let us know within 48 hours with a video of the unboxing. We’ll make sure to replace it with the right one at no extra charge and arrange for a pick up as well. 

12. Do you offer exchanges?
Yes! If you change your mind about a product, you can exchange it within 48 hours of delivery, as long as it’s unopened. Just email us at [email protected], and we’ll help you pick something else. Please note, exchanges are subject to stock availability and standard shipping rates will be applicable. 

13. Is shopping on rizzelle safe?
100%! We take your privacy and security seriously. All transactions on our site are encrypted and processed through PCI-compliant gateways, so your personal and payment information is always secure.

14. Do you ship internationally?
Not just yet, but we’re working on it! For now, we only ship within India. Keep an eye on our updates, because we’re planning big things!

15. How can I contact rizzelle?
We’re always here for you! Whether you have questions, feedback, or just want to chat, reach out to us at [email protected]. We typically respond within 24-48 hours.